感謝您選擇 Bloom & Grace
每一束花皆依照訂單新鮮製作，希望將最美好的作品送到您的手中。為保障商品品質，請您於訂購前詳閱以下說明。
一、鮮花商品
鮮花屬天然植物，每批花材的顏色、花型、尺寸及盛開程度皆會因季節、生長環境而略有差異，實際作品將依當日最新鮮花材設計，商品照片僅供風格參考。
鮮花屬易於腐敗、保存期限較短之商品，依《通訊交易解除權合理例外情事適用準則》，不適用七日鑑賞期。除商品瑕疵、配送錯誤或運送造成嚴重損壞外，恕不接受退貨或退款。
二、永生花、乾燥花及花器商品
永生花、乾燥花及花器商品，收到商品後 7 日內，如商品保持全新未使用、包裝完整且不影響二次販售，可申請退貨。
非商品瑕疵之退貨，退貨運費由消費者負擔；若因商品瑕疵或本店出貨錯誤，退貨運費由 Bloom & Grace 負擔。
依消費者需求製作之客製化花禮、指定色系、指定尺寸、企業訂製及其他客製化商品，完成付款後即安排製作。除商品有重大瑕疵或配送錯誤外，恕不接受取消、退貨或退款。
三、可申請退換貨情形
若收到商品有下列情況，請於收到商品後 24小時內聯繫我們，並提供照片，我們將盡快協助處理：
- 商品於配送過程中嚴重損壞。
- 收到與訂單內容明顯不符之商品。
- 商品品質異常，經確認屬非自然因素造成。
經確認後，我們將依實際情況安排補寄、更換商品或退款。
四、無法受理退換貨情形
以下情況恕無法提供退換貨：
- 因天然花材特性造成之色澤、尺寸、花型差異。
- 花朵自然盛開、含苞或輕微掉落花瓣等自然現象。
- 收件人未即時收貨或因保存方式不當造成商品損壞。
- 因個人喜好因素提出退貨申請。
五、取消訂單
如需取消訂單，請儘速與我們聯繫：
- 尚未開始製作之訂單，可協助取消並退款。
- 已開始製作、備料或已完成之訂單，恕無法取消或退款。
六、聯絡方式
完成下單即表示您已閱讀並同意商品說明、配送方式及退款與退貨政策。
如有任何問題，歡迎與我們聯繫：
官方 LINE：@141rouoq
我們將盡力協助您處理訂單相關問題，謝謝您的理解與支持。
Refund & Return Policy
Thank you for choosing Bloom & Grace.
Each floral arrangement is freshly handcrafted to order with the hope of delivering beauty and joy to you or your recipient. To ensure the best shopping experience, please read the following policy before placing your order.
1. Fresh Flowers
Fresh flowers are natural products. The color, shape, size, and blooming stage of each flower may vary depending on the season and growing conditions. Each arrangement is created using the freshest flowers available on the day of production. Product photos are for style reference only.
Fresh flowers are perishable products with a limited shelf life. In accordance with applicable consumer protection regulations, they are not eligible for the 7-day cooling-off period.
Returns or refunds are not accepted except in cases of defective products, incorrect deliveries, or significant damage caused during shipping.
2.Preserved Flowers, Dried Flowers & Vases
Preserved flowers, dried flowers, and vases may be returned within 7 days of receiving your order, provided that the items are unused, in their original condition, with all original packaging, and suitable for resale.
For returns unrelated to product defects, customers are responsible for the return shipping costs. If the return is due to a defective product or an order fulfillment error by Bloom & Grace, Bloom & Grace will cover the return shipping costs.
Customized floral arrangements, custom color palettes, custom sizes, corporate orders, and other made-to-order products are prepared according to the customer’s specific requirements and production begins once payment has been confirmed. Except in cases of significant product defects or incorrect deliveries, cancellations, returns, and refunds are not accepted.
3.Eligible Returns & Exchanges
If you receive a product under any of the following circumstances, please contact us within 24 hours of delivery and provide clear photos. We will review the issue and assist you as quickly as possible.
- The product was significantly damaged during shipping.
- The product received does not match your order.
- The product has a quality issue that is confirmed not to be caused by natural characteristics or improper handling.
Once verified, we will arrange a replacement, exchange, or refund where appropriate.
4. Non-Returnable & Non-Refundable Situations
Returns or refunds cannot be accepted for the following:
- Natural variations in flower color, size, shape, or appearance.
- Normal blooming stages, including buds, fully opened flowers, or minor petal shedding.
- Damage caused by delayed receipt or improper care after delivery.
- Requests based on personal preference or change of mind.
5. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
- Orders that have not yet entered production may be cancelled and refunded.
- Orders that have already entered production, had materials prepared, or have been completed cannot be cancelled or refunded.
6. Contact Us
By placing an order, you acknowledge that you have read and agree to the Product Description, Delivery Policy, and Refund & Return Policy.
If you have any questions, please feel free to contact us:
Official LINE: @141rouoq
We are committed to providing the best possible service and appreciate your understanding and support.