Flower · Art · Vessel退款和退貨政策
每一束花皆依照訂單新鮮製作。為保障商品品質與雙方權益，請於訂購前閱讀以下說明。
鮮花商品Fresh Flowers
鮮花屬天然植物，每批花材的顏色、花型、尺寸及盛開程度皆會因季節、生長環境而略有差異，實際作品將依當日最新鮮花材設計，商品照片僅供風格參考。
永生花、乾燥花與花器Preserved · Dried · Vases
收到商品後 7 日內，如商品保持全新未使用、包裝完整且不影響二次販售，可申請退貨。
非商品瑕疵之退貨，退貨運費由消費者負擔；若因商品瑕疵或本店出貨錯誤，退貨運費由 Bloom & Grace 負擔。
依消費者需求製作之客製化花禮、指定色系、指定尺寸、企業訂製及其他客製化商品，完成付款後即安排製作。除商品有重大瑕疵或配送錯誤外，恕不接受取消、退貨或退款。
可申請退換貨情形Eligible Returns
若收到商品有下列情況，請於收到商品後 24 小時內聯繫我們並提供照片：
- 商品於配送過程中嚴重損壞。
- 收到與訂單內容明顯不符之商品。
- 商品品質異常，經確認屬非自然因素造成。
經確認後，我們將依實際情況安排補寄、更換商品或退款。
無法受理退換貨情形Non-returnable Cases
- 因天然花材特性造成之色澤、尺寸、花型差異。
- 花朵自然盛開、含苞或輕微掉落花瓣等自然現象。
- 收件人未即時收貨或因保存方式不當造成商品損壞。
- 鮮花或客製化商品因個人喜好因素提出退貨申請；非客製永生花、乾燥花與花器，依上述 7 日退貨規定辦理。
取消訂單Order Cancellation
如需取消訂單，請儘速與我們聯繫。
- 尚未開始製作之訂單，可協助取消並退款。
- 已開始製作、備料或已完成之訂單，恕無法取消或退款。
聯絡方式Contact Us
完成下單即表示您已閱讀並同意商品說明、配送方式及退款與退貨政策。
如有任何問題，歡迎透過 Bloom & Grace 官方 LINE 與我們聯繫。
Refund & Return Policy
Thank you for choosing Bloom & Grace. Each floral arrangement is freshly handcrafted to order. Please review the following policy before placing your order.
1. Fresh Flowers
Fresh flowers are natural products. Color, shape, size and blooming stage may vary by season and growing conditions. Product photos are for style reference only.
Fresh flowers are perishable products and are not eligible for the 7-day cooling-off period. Returns or refunds are accepted only for defective products, incorrect deliveries, or significant damage caused during shipping.
2. Preserved Flowers, Dried Flowers & Vases
These items may be returned within 7 days of receipt if they are unused, in original condition, with complete packaging, and suitable for resale.
Customers are responsible for return shipping for non-defective returns. If the item is defective or Bloom & Grace fulfilled the order incorrectly, Bloom & Grace will cover the return shipping cost.
Customized floral arrangements, custom colors, custom sizes, corporate orders and other made-to-order products are non-cancellable and non-refundable after production has begun, except in cases of major defects or incorrect delivery.
3. Eligible Returns & Exchanges
Please contact us within 24 hours of delivery and provide clear photos if the product was significantly damaged during shipping, does not match your order, or has a confirmed quality issue unrelated to natural characteristics or improper handling.
4. Non-returnable Situations
Returns or refunds cannot be accepted for natural variations in flowers, normal blooming or minor petal shedding, damage caused by delayed receipt or improper care, or change-of-mind requests for fresh flowers or customized products. Non-customized preserved flowers, dried flowers and vases remain eligible under the 7-day return conditions above.
5. Order Cancellation
Orders that have not yet entered production may be cancelled and refunded. Orders that have already entered production, had materials prepared, or have been completed cannot be cancelled or refunded.
6. Contact
By placing an order, you acknowledge that you have read and agree to the Product Description, Delivery Policy, and Refund & Return Policy.
訂單有需要協助的地方？
請提供訂單編號、問題說明與照片，我們會盡快協助確認。