Flower · Art · VesselReturns & Refunds
Every bouquet is freshly made to order. To protect product quality and the rights of both parties, please read the following information before ordering.
Fresh Flower ProductsFresh Flowers
Fresh flowers are natural plants. Colour, shape, size and stage of bloom may vary slightly between batches with the season and growing conditions. Each arrangement is designed using the freshest flowers available that day. Product photographs are for style reference only.
Preserved Flowers, Dried Flowers & VasesPreserved · Dried · Vases
You may request a return within 7 days of receiving your item if it is new and unused, with complete packaging, and remains suitable for resale.
For returns unrelated to a product defect, the customer pays return shipping. If the product is defective or Bloom & Grace shipped the wrong item, Bloom & Grace pays return shipping.
Custom flower gifts, specified colour palettes or sizes, corporate commissions and other products made to customer requirements enter production once payment is completed. Cancellations, returns and refunds are not accepted except for major defects or delivery errors.
When Returns or Exchanges Are AvailableEligible Returns
If your item arrives in any of the following conditions, please contact us within 24 hours of receipt and provide photos:
- Severe damage during delivery.
- An item that clearly differs from what was ordered.
- An abnormal quality issue confirmed not to result from natural causes.
After verification, we will arrange a supplementary shipment, replacement or refund according to the circumstances.
When Returns or Exchanges Cannot Be AcceptedNon-returnable Cases
- Differences in colour, size or flower shape arising from the natural characteristics of flowers.
- Natural changes such as flowers opening, remaining in bud or shedding a few petals.
- Damage caused by delayed acceptance of delivery or improper storage.
- Return requests for fresh flowers or custom-made products based on personal preference. Returns of non-custom preserved flowers, dried flowers and vases are handled under the 7-day return policy above.
Order CancellationOrder Cancellation
Please contact us as soon as possible if you need to cancel your order.
- Orders not yet in production may be cancelled and refunded.
- Orders for which production or material preparation has begun, or which are already complete, cannot be cancelled or refunded.
Contact InformationContact Us
By placing an order, you confirm that you have read and agree to the product description, delivery arrangements and Returns & Refunds Policy.
If you have any questions, please contact Bloom & Grace through our official LINE account.
Refund & Return Policy
Thank you for choosing Bloom & Grace. Each floral arrangement is freshly handcrafted to order. Please review the following policy before placing your order.
1. Fresh Flowers
Fresh flowers are natural products. Color, shape, size and blooming stage may vary by season and growing conditions. Product photos are for style reference only.
Fresh flowers are perishable products and are not eligible for the 7-day cooling-off period. Returns or refunds are accepted only for defective products, incorrect deliveries, or significant damage caused during shipping.
2. Preserved Flowers, Dried Flowers & Vases
These items may be returned within 7 days of receipt if they are unused, in original condition, with complete packaging, and suitable for resale.
Customers are responsible for return shipping for non-defective returns. If the item is defective or Bloom & Grace fulfilled the order incorrectly, Bloom & Grace will cover the return shipping cost.
Customized floral arrangements, custom colors, custom sizes, corporate orders and other made-to-order products are non-cancellable and non-refundable after production has begun, except in cases of major defects or incorrect delivery.
3. Eligible Returns & Exchanges
Please contact us within 24 hours of delivery and provide clear photos if the product was significantly damaged during shipping, does not match your order, or has a confirmed quality issue unrelated to natural characteristics or improper handling.
4. Non-returnable Situations
Returns or refunds cannot be accepted for natural variations in flowers, normal blooming or minor petal shedding, damage caused by delayed receipt or improper care, or change-of-mind requests for fresh flowers or customized products. Non-customized preserved flowers, dried flowers and vases remain eligible under the 7-day return conditions above.
5. Order Cancellation
Orders that have not yet entered production may be cancelled and refunded. Orders that have already entered production, had materials prepared, or have been completed cannot be cancelled or refunded.
6. Contact
By placing an order, you acknowledge that you have read and agree to the Product Description, Delivery Policy, and Refund & Return Policy.
Need Help with Your Order?
Please provide your order number, a description of the issue and photos. We will help check as soon as possible.