We select seasonal flowers according to daily availability, in your chosen colour palette and style. Product photographs are design references. Flowers and shapes vary slightly in each bouquet. Main flowers or specified varieties explicitly listed on the product page are arranged according to the product description and confirmed order details.

If there are flowers you particularly love or wish to avoid, please discuss them with us through our official LINE account before ordering, and place your order after confirmation.

During holidays such as Mother’s Day and Valentine’s Day, flower selections, order deadlines and pickup arrangements are explained in that year’s holiday announcements and relevant product pages. Please check before ordering.

Our website accepts credit cards and bank transfers. If paying by bank transfer, please complete payment after placing your order. We will arrange production once payment is confirmed.

Before ordering from abroad or using a credit card issued overseas, we recommend contacting us through our official LINE account to confirm. Please see Payment Methods。

For eligible products and timing for pickup, courier delivery and home delivery, please refer to Delivery Information and the product page for the applicable details.

If you need to change or cancel an order, please contact us as soon as possible. Whether cancellation is possible depends on production progress and Returns & Refunds policy.

Return and exchange conditions differ for fresh flowers, custom flower gifts, preserved flowers, dried flowers and vases. Before paying, please read Returns & Refunds。

If your item is defective, delivered incorrectly or seriously damaged, please provide photographs and contact us as described in that policy.

By placing an order, you confirm that you have read the product description, delivery information, payment methods, and returns and refunds policy. If you have any questions, please contact us before ordering through Official LINE .